After-sales service

Manufacturer's response

After-sales service plan

1. The warranty period for the products produced and sold by our factory is 12 months (from the date of arrival), with lifetime maintenance. During the equipment usage period, we provide lifetime remote video guidance services. If on-site visits are required, the user shall bear the cost of travel, accommodation and air ticket expenses. The specific costs will be quoted according to the situation.

2. After receiving the repair notification, we will provide a specific solution within 24 hours and provide free video guidance services .

3. Users can consult about technical issues through the after-sales service hotline and receive clear solutions. The international after-sales dispatch hotline is :400-600-8767, +86 13811790181.

4. When performance faults occur during normal use, our company promises the above warranty services. In addition, where there are clear provisions in the applicable national laws and regulations, our company will comply with the relevant laws and regulations.

5. During warranty period, the following situations will be subject to paid repair services;

(1) Damage caused by human factors or irresistible natural phenomena;

(2) Faults or damages caused by improper operation;

(3) Faults or damages arising from the modification, disassembly or assembly of the product;

6. After the warranty period expires, paid maintenance services will be implemented. If any parts are replaced, the parts fee will be charged.

Remote service support

1. Online fault diagnosis and elimination

Through real-time video calls, screen sharing or secure remote connections, our engineers can intuitively understand the operating status of the equipment, quickly locate the cause of faults and provide solutions

Support immediate repair guidance for common faults to reduce on-site service waiting time

2. Professional technical guidance and training

Provide one-on-one real-time guidance on equipment operation, daily maintenance, parameter setting, etc.

Regularly conduct online training courses to enhance the operation and maintenance capabilities of the customer's technical team

3. Software and System support

Remotely push the latest firmware upgrades and system optimization patches.

Assist in software debugging, parameter backup and system recovery.

4. Precise matching service for spare parts

Confirm the spare parts model through remote diagnosis to avoid procurement errors.

Provide spare parts inventory inquiry and a fast ordering channel.

5. Preventive maintenance support

Develop personalized maintenance plans to extend the service life of equipment

List of vulnerable equipment and quotations

Humidifying stick (recommended to be replaced every two years)

Unit price: 500CNY (not including transportation fees)

Water pump (recommended to be replaced every two years)

Unit price: 200CNY ( not including transportation fees)

List

Humidifying stick, Water pump and Float ball (All for one)

Precautions for Use

Internal cleaning of the tank (cleaning cycle of the water tank) and precautions

The cycle and precautions for regular ash cleaning (for condensers)

Maintenance of compressors

Troubleshooting of abnormal chamber alarm